- Always free domestic ground shipping on orders $250 and up.
- All orders are processed Monday through Friday between 8a.m. and 6p.m., CST.
- Orders are shipped within 24-48 hours if placed before 3 p.m. during our working hours, we are a small business & occasional delays can occur.
- You will receive a shipping confirmation with tracking once your order has shipped.
- If you need to make a change to your order after purhcasing, please email our office firstname.lastname@example.org for assistance
Sixteen Cypress offers shipping via UPS & USPS, and can be delivered to a PO Box.
- Sixteen Cypress offers shipping worldwide to select countries, with shipping options estimated at checkout. If no options are offered, please contact our office at email@example.com for help.
- We currently have Retailers in Canada & the U.K. which you can find on our Retail Partner listing page.
- For futher assistance please email our office at firstname.lastname@example.org.
- Our priority is that you love your purchase.
- If you have any issues with your product(s) and wish to process a return, log into your customer account and start the return process.
- If you need assistance, please email our office and we will help you with the process.
Returns are accepted within 30 days of receiving your purchase, and must be returned in their original condition and packaging for a full refund.
- When your order is received we will process a refund to your original payment method.
- Sixteen Cypress does not refund shipping costs.