Shipping
Domestic Shipping (USA)
-
Complimentary ground shipping on U.S. orders over $200
-
Orders are processed Monday–Friday, 8:00 a.m.–6:00 p.m. CST
-
Orders placed before 12:00 p.m. CST typically ship within 24–48 hours
-
As a small, independent business, occasional processing delays may occur
-
You will receive a shipping confirmation email with tracking once your order ships
-
To request a change to an order after purchase, please contact gallop@sixteencypress.com as soon as possible
Sixteen Cypress ships via USPS, UPS, and FedEx. Delivery to PO Boxes is available via USPS.
International Shipping
Sixteen Cypress ships internationally to select countries, with shipping options and rates calculated at checkout. If shipping is unavailable to your destination, please contact gallop@sixteencypress.com for assistance.
European Union & United Kingdom
Applicable VAT is calculated and included at checkout for EU & UK customers.
All Other International Destinations (Including Canada)
Orders shipped outside the EU are sent Delivered Duties Unpaid and may be subject to local duties, VAT/GST, and customs fees upon delivery. These charges are determined by the destination country and are payable by the recipient.
Sixteen Cypress does not collect or control international duties or taxes and cannot estimate these charges in advance.
We also partner with select retailers in Canada, the United Kingdom, and Australia. Please visit our Retail Partners page for more information.
Returns & Exchanges
Our priority is that you & your horse are happy with your purchase!
-
Returns are accepted within 30 days of delivery
-
Items must be unused, in original condition, and returned in original packaging
-
Customers with an account may log in to initiate a return request
-
Customers without an account may contact gallop@sixteencypress.com for assistance
-
Once your return is received and approved, a refund will be issued to the original payment method
-
Original shipping costs are non-refundable
For more questions, contact us.
