• Always free domestic ground shipping on orders $250 and up.

  • All orders are processed Monday through Friday between 8a.m. and 6p.m., CST.

  • Orders are shipped within 24-48 hours if placed before 3 p.m. during our working hours, we are a small business & occasional delays can occur.

  • You will receive a shipping confirmation with tracking once your order has shipped.

  • If you need to make a change to your order after purhcasing, please email our office for assistance

  • Sixteen Cypress offers shipping via UPS & USPS, and can be delivered to a PO Box.


  • Sixteen Cypress offers shipping worldwide to select countries, with shipping options estimated at checkout. If no options are offered, please contact our office at for help.

  • We currently have Retailers in Canada & the U.K. which you can find on our Retail Partner listing page.

  • For futher assistance please email our office at


  • Our priority is that you love your purchase.

  • If you have any issues with your product(s) and wish to process a return, log into your customer account and start the return process. 

  • If you need assistance, please email our office and we will help you with the process. 

  • Returns are accepted within 30 days of receiving your purchase, and must be returned in their original condition and packaging for a full refund. 

  • When your order is received we will process a refund to your original payment method.

  • Sixteen Cypress does not refund shipping costs.



Use coupon code WELCOME10 for 10% off your first order.


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