For orders made after December 16th, we cannot assure delivery before Christmas. Express shipping is available, but please be aware that it may still not guarantee the arrival date.

GENERAL SHIPPING USA

• Always free domestic ground shipping on orders $250 and up.
  
  
• All orders are processed Monday through Friday between 8a.m. and 6p.m., CST.
  
  
• Orders are shipped within 24-48 hours if placed before 12PM CST during working hours. We are a small business & occasional delays can occur.
  
  
• You will receive a shipping confirmation with tracking once your order has shipped.
  
  
• If you need to make a change to your order after purhcasing, please email our office gallop@sixteencypress.com for assistance
  
  
• Sixteen Cypress offers shipping via UPS & USPS & FedEx, and can be delivered to a PO Box.
  
  

INTERNATIONAL SHIPPING 

• Sixteen Cypress offers shipping worldwide to select countries, with shipping options estimated at checkout. If no options are offered, please contact our office at gallop@sixteencypress.com for help.
  
  
• We currently have Retailers in Canada, the U.K. & Australia, which you can find on our Retail Partner listing page.
  
  
• For further assistance please email our office at gallop@sixteencypress.com.

RETURNS & EXCHANGES

• Our priority is that you love your purchase.
  
  
• If you have any issues with your product(s) and wish to process a return, log into your customer account and start the return process. 
  
  
• If you need assistance, please email our office and we will help you with the process. 
  
  
• Returns are accepted within 30 days of receiving your purchase, and must be returned in their original condition and packaging for a full refund. 
  
  
• When your order is received we will process a refund to your original payment method.
  
  
• Sixteen Cypress does not refund shipping costs.