DOMESTIC SHIPPING

• Always free domestic ground shipping on orders $250 and up.
  
• All orders are processed Monday through Friday between 8a.m. and 6p.m., CST.
  
  
• Orders are shipped within 24-48 hours if placed before 3 p.m. during our working hours, we are a small business & occasional delays can occur.
  
  
• You will receive a shipping confirmation with tracking once your order has shipped.
  
  
• If you need to make a change to your order after purhcasing, please email our office gallop@sixteencypress.com for assistance
  
  
• Sixteen Cypress offers shipping via UPS & USPS, and can be delivered to a PO Box.
  
  

INTERNATIONAL SHIPPING

• Sixteen Cypress is small, growing compnay and is limited on international shipping.
  
  
• We currently have official Retailers in Canada & the U.K. which you can find on our Retail Partner listing page.
  
  
• We can ship directly to the following countries via USPS, UPS & DHL : Australia, New Zealand, Canada, U.K. Germany, France, Italy, with more to come.
  
  
• For futher assistance please email our office at gallop@sixteencypress.com.

RETURNS

• Our priority is that you love your purchase.
  
  
• If you have any issues with your product(s) and wish to process a return, please email our office within 30 days of receiving your order, gallop@sixteencypress.com.
  
  
• Once approved, we will send you a return label.
  
  
• Items must be returned in their original condition & packaging.
  
  
• When your order is received we will process a refund to your original payment method.
  
  
• Sixteen Cypress does not refund shipping costs.