Returns & Exchanges

Our priority is that you and your horse love your purchase. We stand behind the quality of our products and are always happy to help.

Product Information & Support

We encourage you to review the product descriptions, measurements, and sizing information provided on each product page before purchasing.

Questions about fit, sizing, materials, or suitability for your horse or rider? Our team is happy to assist at gallop@sixteencypress.com.

We make every effort to represent product colors, textures, and details accurately. Slight variations between digital images and the physical product may occur due to lighting, screen settings, and material characteristics.

Returns

We accept returns within 30 days of shipment for purchases made directly through sixteencypress.com.

Items must be unused, unwashed, and in their original condition, with tags and original packaging intact.

A flat $9 return-label fee will be deducted from domestic U.S. refunds. There are no additional restocking fees. Original shipping charges are nonrefundable, except where required by law.

To initiate a return, visit your customer account or contact gallop@sixteencypress.com.

Once approved, we will provide return instructions and a prepaid shipping label.

Exchanges

Need a different size, color, or style? We're happy to help.

We offer one complimentary domestic exchange per order, including return shipping and standard shipping for your replacement item.

Exchanges are subject to availability, and any difference in product price will be adjusted accordingly.

Damages & Ongoing Product Support

Please inspect your order upon arrival and contact us promptly if an item is damaged, defective, or incorrect. We will cover return and replacement shipping for verified issues.

Our commitment to quality extends beyond the 30-day return period. If you experience an issue with your product over time, we encourage you to contact us.

While normal wear is expected, premature deterioration or potential manufacturing defects deserve our attention. Each concern is reviewed individually, and we will offer a repair, replacement, or other appropriate resolution where warranted.

Exceptions & International Orders

Gift cards and items marked Final Sale are not eligible for return or exchange, except where required by law.

For international orders, please contact us before initiating a return. Return shipping costs are the customer's responsibility unless the item is defective or incorrect. Original shipping charges, customs duties, and import taxes are generally nonrefundable by Sixteen Cypress.

For purchases made through an authorized retailer, please contact the original retailer regarding returns or exchanges. Our team remains available to assist with product quality concerns.

Refunds

Once your return is received and inspected, approved refunds will be issued to your original payment method, less any applicable $9 return-label fee. Please allow additional time for your bank or card provider to process the refund.

This policy applies to purchases made on or after October 15, 2026. Earlier purchases remain subject to the terms in effect at the time of purchase. Your statutory consumer rights remain unaffected.